FAQ
Bell GamesMania Billing (Pricing)
1. What monthly offers are available for Bell GamesMania?
Bell Internet Customers
- If you already use Bell Internet Service, you can subscribe to Bell GamesMania for only $6/month. Enjoy the first three months at 50% off the regular subscription price! For added convenience, your monthly charge is added to your Bell Internet bill. For improved performance , we recommend Bell Internet Performance and Bell Internet Performance Max but you can also use Bell GamesMania with Bell Internet Essential and Essential Plus.
Non-Bell Internet Customers
- If you currently use another High-Speed Internet service provider, you can enjoy GamesMania for only $10/month charged to your credit card. Enjoy the first three months at 50% off the regular subscription price!
Game Pack for Bell Internet Customers
- Game Pack is a specially-priced subscription offer available to Bell Internet High-Speed customers for only $10/month. Enjoy the first three months at 50% off the regular subscription price! The Game Pack allows you to enjoy GamesMania and kidsmania, the online gaming service for children 3-12. For more details about kidsmania, please www.kidsmania.ca.
Game Pack for Non-Bell Internet Customers
- Game Pack is a specially-priced subscription offer available to Non- Bell Internet customers for only $16/month charged to your credit card. Enjoy the first three months at 50% off the regular subscription price! The Game Pack allows you to enjoy GamesMania and kidsmania, the online gaming service for children 3-12. For more details about kidsmania, please visit www.kidsmania.ca.
Account Management
1. How can I subscribe to GamesMania?
You can subscribe to Bell GamesMania online by visiting
www.GamesMania.com. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
2. How do I subscribe to Game Pack?
If you are not currently a Bell GamesMania subscriber, you can subscribe to Game Pack online by visiting
www.GamesMania.com. When subscribing to GamesMania, you will be asked to upgrade to Game Pack which includes kidsmania. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
If you already are a Bell GamesMania subscriber, you can upgrade to Game Pack in your Bell GamesMania Player under Account. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
3. How do I downgrade from Game Pack to a GamesMania subscription?
If you already have a Game Pack subscription, you can downgrade through the Bell GamesMania Player in the Account section. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
1. How can I cancel my GamesMania Subscription?
To cancel your GamesMania subscription, please use our Bilingual Live Help chat service for instructions on how this can be cancelled from your Bell Internet bill or credit card.
2. How can I suspend my GamesMania subscription?
Currently, there is no option which allows you to suspend your monthly subscription of Bell GamesMania.
3. Where can I find my Bell Internet B1 and password?
To retrieve your B1 number, you can refer to your Bell Internet bill or call 310-SURF (Ontario and Quebec – no charge) to obtain your B1 and password. You can also view a copy of your Bell Internet bill under the Account section of the Bell GamesMania Player. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
4. I lost my GamesMania Username, how can I retrieve it?
In your Bell GamesMania Player, go to the Account section and follow instructions on how retrieve your username. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
5. I lost my GamesMania Password, how can I retrieve it?
In your Bell GamesMania Player, go to the Account section and follow instructions on how retrieve your password. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
6. Can I change my GamesMania Username and Password?
Yes you can. In your Bell GamesMania Player, go to the Account section and follow instructions on how to change your Username and Password. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
7. How can I update my contact email?
In your Bell GamesMania Player, go to the Account section and follow instructions on how to change your contact email. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
8. How can I change my preferred language?
In your Bell GamesMania Player, go to the Settings section and follow instructions on how to change your preferred language. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
Bell GamesMania Trial Issues
1. I am trying to use your trial but it says I have already used the trial before?
Bell GamesMania offers a 10-day trial to Bell Internet (available soon for non- Bell Internet customers too!) in order to try out our games. If you experienced a technical issue with your trial last time, use our convenient Bilingual Live Help chat service to answer all your questions related to our 10-day trial online.
2. If I sign-up to the Bell GamesMania 10-day trial, will I be charged automatically at the end of the trial?
No. You will not be charged. At the end of the trial, you will have the option to subscribe to Bell GamesMania but you will not be charged automatically on your Bell Internet bill or your credit card if you're a non-Bell Internet customer.
3. How can I find out when my trial account will be over?
You will be notified by email when your trial has expired and your Bell GamesMania Player also displays how many days are left for your 10-day trial.
Bell GamesMedia Credit Card Issues
1. Where can I update my credit card info?
You can update your credit card information under the Account section in your Bell GamesMania Player. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
2. How can I change my subscription from Credit Card to Bell Internet Bill?
If you recently became a Bell Internet High-Speed customer, you can now enjoy the convenience of having Bell GamesMania added to your Bell Internet bill. In the Bell GamesMania player, you can change your from credit card to Bell Internet billing under the Account section. If require assistance, use our convenient Bilingual Live Help chat service to answer all your questions online.
3. Is it secure to enter my Credit Card information on Bell GamesMania?
Absolutely! Bell GamesMania uses industry-leading secure transactions technology to ensure your credit card information and personal details are protected.
4. Do I need to be a Canadian resident to subscribe to Bell GamesMania?
Bell GamesMania is only available to Canadian residents at this time.
5. Which Method of Payments Can I Subscribe With?
You can subscribe to Bell GamesMania with your Bell Internet account details (Bell Internet B1 and Password – available via 310-SURF in Ontario and Quebec) or by Credit Card (major credit cards accepted – Visa, MasterCard, American Express) if you use another Internet service provider. If you require assistance, use our convenient Bilingual Live Help chat service to answer all your questions about Bell Internet and Credit Card billing.
General Questions
1. Where can I download the Bell GamesMania Player?
When you subscribe or sign-up up to the 10-day trial for GamesMania, you will receive our Welcome email which includes your login information (username and password) and a link to download the Bell GamesMania Player to your desktop PC. You can download the newest Bell GamesMania Player at
http://yummy.gamesmania.com/download/BellGamesManiaFouleJeux.exe. It allows you to download and play games from our site.
2. Can you resend the Welcome Email to a different address?
The Welcome email is only sent once to the email addresses specified during your registration in order to ensure your security and privacy. Please contact our friendly
Live Help agents for online assistance.
3. Where can I give game suggestions or request?
We welcome your feedback and love to hear from our customers! Please send your feedback to
feedback@gamesmania.com.
4. Do you support Apple Macintosh computers?
We only provide PC games for Windows XP and Vista and do not support Macintosh computers at this time.
5. I am a Games Pack subscriber. I successfully installed Bell GamesMania but did not successfully install kidsmania. How do I install kidsmania?
As a Games Pack subscriber, you can now enjoy two great gaming products for one low monthly bundled price. If you have already installed Bell GamesMania and have not successfully installed kidsmania, please contact our Bilingual Live Help chat services for assistance online. You can also visit the
Bell Internet Service Centre to install kidsmania as part of your Games Pack subscription if you are a Bell Internet Total Internet customer. You will need your B1 number and password. Don't have this? Please contact 310-SURF (Ontario and Quebec).